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Power drops out, clueless about why

Vintage Quadricycle

New-ish here
Joined
Sep 15, 2025
Messages
34
Location
Frankfort Illinois
Hi, I’ve been reading dozens of posts trying to find a situation similar to my issue so that I don’t have to repeat a question. but mine is pretty unique so here I go.


A neighbor gave me a quadricycle (four wheel bike) that had been sitting in her garage for 15 years. Her husband had built it from a kit about 20 years ago and then added a Crystalyte 408 hub, Crystalyte CT3625 controller, and a throttle. That’s it, very basic. I received no instructions or manuals with it, and she didn’t know how it operated either. A bit of online sleuthing revealed that the hub is brushless and 500 watts. The controller is for 36vdc and 25 amp hour. She had thrown the batteries out years ago, but since it came with a 12volt lead acid charger, I’m guessing he used three 12V SLAs to operate it.


Armed with that limited info, I felt confident enough to buy a battery to try and get it going again.


I researched the company that made the quadracycle kit all those years ago, (American Speedster, still has a website) and fortunately the owner is still alive. (He is 82 years young.) He told me that years ago when he used to supply the accessory kit to electrify the bikes, he had used a Custom Battery Maker, so he gave me that man’s number.


I called that guy and had him build a 36 V battery for me. It is a 36 V 45 amp hour sodium battery. When I received it, it was pre-charged to 45.7 V, tested with a digital voltmeter directly at the battery. That seems kinda high to me for a 36 V battery, but knowing very little about the parameters of these components, I plugged it in and away I went. It worked great, starting the quadricycle from a dead stop and getting it up to 14 miles an hour with myself, my wife and my dog on board. We drove around our block a couple of times accelerating, decelerating, stopping, starting, and it worked flawlessly. When I parked it, it had 43.7 volts remaining in the battery, tested with a digital voltmeter at the battery. The next day we took it out and drove it around again, and it worked flawlessly, until it didn’t. All of a sudden the motor just stopped turning. Power had shut off, confirmed by the red “power on” lite on the throttle being extinguished. If I released the throttle and then twisted it again, power was back on, confirmed by the red light back on, but even the slightest amount of throttle would shut it down again. There are 3 lites on the throttle: ‘power’ (red), ‘high’ (green) and ‘low’ (yellow). The’ high’ and 'low’ are indicators of the amount of charge left in the battery, not speed settings. The red power light would go out when the power shut down, and the yellow ’low’ indicator would quickly flash as the power shut down.


The voltage measured at the battery when this problem occurred was 42.7 V.


I read in another post that maybe the controller sensed that I had a 48 V battery and was shutting down once I reached the low end of that charge. I didn’t think this was the case for me because the controller was so old it probably didn’t have that kind of sophistication. Also, it was clearly marked as a 36 V controller. But I put the drive wheel up on a jackstand and was able to run the motor with the wheel freely turning in the air. I ran the battery down to 37.6 V in hopes that maybe the controller would recalibrate itself for a 36 V battery. It did not; same results. Once the wheel was back on the ground, the power would shut off as soon as I applied the throttle.


There are no local bike shops who will touch this dinosaur so I appeal to the techno wizards in the forum to help me troubleshoot this old technology instead of simply throwing parts at it. Do you think it’s the controller, is it the battery management system, is it the hub? I do not have the ability or desire to take the controller apart and change components. If it’s the controller, I just need a recommendation for a basic controller that will handle this new 36 volt 45 amp hour battery and get this old crate going again. Also know that the connectors are of old 15-year-old design. Are adapters available to mate a new controller with an older hub? And if the hub went bad, same question; what’s a good quality replacement and are connection adapters available? I’m thinking it’s not the battery since that’s brand spanking new. Please keep the answers simple, I don’t have an oscilloscope or the skills to test or change any internal hub or controller components. I’m happy to provide any more information you need. I’m thankful for any help you may give me. My humble thanks. Bob
P.S. I’m desperate and frustrated. I just want to have fun with this goofy thing.
 

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Needed a picture of the battery. I suspect the battery needs to be looked at. Is it really a sodium battery? The cells are new and available, but don't have the energy density to compete with litihium.

The clue or evidence is that you can run the quad with the wheel off the ground, but it shuts off as as soon as there is a load. Means the battery cannot be ruled out, even if new,

Do you trust the reading on your digital voltmeter? What does it read if you try to measure the voltage from the battery charger? Usually, these meters will read high if their internal battery is low. Give us confidence that the readings are real.
 
Once the wheel was back on the ground, the power would shut off as soon as I applied the throttle.
Typically when I see something like that, my first thought is that the battery is cutting current out due to over-amperage draw. Does the bike shut off (lights go out, etc), or does the motor just refuse to push when on the ground at that battery level?

If just refusing to "go", that typically means lack of amps to get it going. Some controllers are not the greatest at starting from a standstill and sometimes need a little bit of push to get going.

You could also get some clues by watching the voltage while putting it under load. Maybe it sags far too much and the controller cuts out due to LVC?
 
Hi Doc, I don’t think the man who made the battery for me has any reason to lie about its composition, so I’m going with it’s a sodium battery.
Does the fact that it ran fine until it drained down to 42.7v support your thoughts?
The Klein volt meter seems fine. . Fresh batteries. Just double checked it against my Fluke meter and got the same readings off the battery posts. I measured the voltage being put out by the battery charger and it is 43.7, which is what the charger display also showed. Not sure if that’s what you wanted me to measure.
Here’s a picture of the battery. The builder said it is ok to use it on its side.
 

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Typically when I see something like that, my first thought is that the battery is cutting current out due to over-amperage draw. Does the bike shut off (lights go out, etc), or does the motor just refuse to push when on the ground at that battery level?

If just refusing to "go", that typically means lack of amps to get it going. Some controllers are not the greatest at starting from a standstill and sometimes need a little bit of push to get going.

You could also get some clues by watching the voltage while putting it under load. Maybe it sags far too much and the controller cuts out due to LVC?
 
I don’t have any accessories hooked up at this time, just the motor.
It refuses to go even if I’ve pedaled it up to 8 mph. The power will stay on for a few seconds in that case, but still shuts off after 2 or 3 seconds.
I’ll have to hook up the voltage meter that the battery guy sold me with the battery. Then I can look for the voltage sag you talk about. I can do that tomorrow.
Not to get ahead of ourselves here, but if voltage sag is the problem, what’s the cure?
 
Sorry about asking about the meter. Lot of people come in with uncalibrated DMM's, and also don't know how to use them, and the numbers make no sense.

I would guess that it's a 12 cell sodium battery then, made with prismatic (means rectangular cells) , Nominal cell voltage around 3,1V at half charge, Maybe 3,6V at full charge, Your battery guy is ahead of the curve,

Why would a bike run fine with the initial install and then start showing classic weak battery symptoms shortly afterwards? Loose connectors. I imagine those two bolts on the battery are tight, Make sure the wires to your controller are equally secure,

Well, tomorrow the voltmeter across the terminals while running will tell you what the battery is doing, Battery shouldn't sag, but those 12 cells are probably connected with copper bus bars, Could be simple ilot error, forgot to torque one down. And if you can show a voltage sag, the seller will probably take care of you,
 
Sorry about asking about the meter. Lot of people come in with uncalibrated DMM's, and also don't know how to use them, and the numbers make no sense.

I would guess that it's a 12 cell sodium battery then, made with prismatic (means rectangular cells) , Nominal cell voltage around 3,1V at half charge, Maybe 3,6V at full charge, Your battery guy is ahead of the curve,

Why would a bike run fine with the initial install and then start showing classic weak battery symptoms shortly afterwards? Loose connectors. I imagine those two bolts on the battery are tight, Make sure the wires to your controller are equally secure,

Well, tomorrow the voltmeter across the terminals while running will tell you what the battery is doing, Battery shouldn't sag, but those 12 cells are probably connected with copper bus bars, Could be simple ilot error, forgot to torque one down. And if you can show a voltage sag, the seller will probably take care of you,
Thanks, I’ll keep you updated as soon as I can.
 
All of a sudden the motor just stopped turning. Power had shut off, confirmed by the red “power on” lite on the throttle being extinguished. If I released the throttle and then twisted it again, power was back on, confirmed by the red light back on, but even the slightest amount of throttle would shut it down again. There are 3 lites on the throttle: ‘power’ (red), ‘high’ (green) and ‘low’ (yellow). The’ high’ and 'low’ are indicators of the amount of charge left in the battery, not speed settings. The red power light would go out when the power shut down, and the yellow ’low’ indicator would quickly flash as the power shut down.


If the lights on the system actually turn off, and you don't read a voltage at the input to the controller with a voltmeter, then the battery's BMS is turning off to protect the cells against damage.

If it doesn't have a BMS, then the symptoms described don't make sense, as the lights on the throttle are not controlled by anything, they simply read the actual voltage on the system's battery positive. If they don't light up, there's no voltage there. (normaly the red light would be on even if the voltage was VERY low, below what the controller could even operate at).



The voltage measured at the battery when this problem occurred was 42.7 V.
Is that with the battery connected and the system turned on? (placing some load on the battery, even if small)

If it's with the battery disconnected or the controller turned off, it's a "ghost" voltage, or the BMS turned back on after the load was remove.d



Does the system work again once you recharge the battery? (this step does not appear to have been attempted in the things posted so far).

The controller is for 36vdc and 25 amp hour
It would actually be just 'amp', not amp-hour. Controllers are not rated for capacity, only current. Batteries are rated for capacity *and* current.
A=amp (current)
Ah=amp hour (capacity)

This brings up a question: Is your new battery 45Ah, or 45A? They are completely different things, and it is essential to solve your issue.

If it is 45Ah, then unless you have ridden for quite a long distance and/or have very demanding riding conditions that are heating up the motor from the power usage, it seems like there would have to be a battery problem with it not being able to provide the capacity it says it can.

Assuming you used the controller's max current of 25A continuously (not very common), then a 45Ah battery would provide approximately 108 minutes of runtime, or about an hour and 3/4, before you have to recharge. How long a ride time have you gotten up to this point?



If it is instead 45A, then we don't know it's capacity (Ah). The label is not sufficently visible, only the "lithium moto" which is almost certainly this company:

You should make certain of both it's Ah and it's A rating, at least whatever is on the label itself.


Either way, I'd recommend recharging it to see what happens. Depending on the charger current rate, it could take quite a while to recharge it. (many chargers are only 2 or 3A, and a 45Ah battery will take at least a whole day to recharge (24+ hours, not including balancing).
 
Thanks, I’ll keep you updated as soon as I can.
Good morning Doc and Chuy, I remembered that I have an old cheapie Radio Shack analog tester in the basement so I clipped that to the battery to make a better demonstration of the battery sag test. Sure enough, the needle dropped to around 20 volts when I move the throttle and I confirmed that with the Fluke digital meter, which flashed quick readings ranging from 16.9 to 27.8 volts any time I actuated the throttle. I also checked all the connections and they are tight.
Is there a way to bench test the battery to confirm it is the culprit? I’d hate to ship it back to Atlanta from South suburban Chicago if it’s fine. The battery came with a 5 year warranty, and ideally fixing it shouldn’t be an issue, but you know how people can get when you tell them their product has failed.
Goofy thought…can I pull three batteries out of cars, hook them together, and run the bike that way to prove the controller and hub are fine, or would mismatched amperage car batteries destroy each other or some such problems?
And why is there #10 wire bolted to the battery, plugging into what looks like a #12 or 14 going to the controller and then out of that over to the hub? Is it because any high amperage draws are (usually) only momentary?
As a side note, when I said I pedal the bike up to 8 mph, that is measured by a cool free speedometer app I downloaded on my phone. Just letting you know that this quadricycle is no frills.
 
Equivalent to watching the car lights dim on a cold January day when the car starter solenoid clicks and nothing happens. Battery has some kind of high internal resistance, if it was indicating full charge prior.

Bad cell. Bad bus bar, That is a seller problem to resolve,

He is probably going to ask if your power lines are good. Do they go straight into the controller?
 
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Hi, just heading out the door but I can quickly answer this one. Yes, the power lines are good. Fortunately, they were also supplied by the battery maker and so he’s responsible for those too. They do go ditto the controller via a 50 amp grey plug.
Thanks to the poster who advised me to remove my personal info from the picture of the receipt. How do I delete a picture?
 
There is no label on the battery. This is the receipt showing the pertinent info. I didn’t see the above responses this morning before I replied and I’ll have to ansthise questions in a few hours. Thanks.
Reading the information posted on their website, it appears there is no BMS in your pack (they say a BMS is not needed for this type of battery chemistry). Can you confirm?
 
Hi, just heading out the door but I can quickly answer this one. Yes, the power lines are good. Fortunately, they were also supplied by the battery maker and so he’s responsible for those too. They do go ditto the controller via a 50 amp grey plug.
Thanks to the poster who advised me to remove my personal info from the picture of the receipt. How do I delete a picture?
Click edit on the post, and the thumbnail of the image will have a little trashcan symbol.
 
If the lights on the system actually turn off, and you don't read a voltage at the input to the controller with a voltmeter, then the battery's BMS is turning off to protect the cells against damage.

If it doesn't have a BMS, then the symptoms described don't make sense, as the lights on the throttle are not controlled by anything, they simply read the actual voltage on the system's battery positive. If they don't light up, there's no voltage there. (normaly the red light would be on even if the voltage was VERY low, below what the controller could even operate at).




Is that with the battery connected and the system turned on? (placing some load on the battery, even if small)

If it's with the battery disconnected or the controller turned off, it's a "ghost" voltage, or the BMS turned back on after the load was remove.d



Does the system work again once you recharge the battery? (this step does not appear to have been attempted in the things posted so far).


It would actually be just 'amp', not amp-hour. Controllers are not rated for capacity, only current. Batteries are rated for capacity *and* current.
A=amp (current)
Ah=amp hour (capacity)

This brings up a question: Is your new battery 45Ah, or 45A? They are completely different things, and it is essential to solve your issue.

If it is 45Ah, then unless you have ridden for quite a long distance and/or have very demanding riding conditions that are heating up the motor from the power usage, it seems like there would have to be a battery problem with it not being able to provide the capacity it says it can.

Assuming you used the controller's max current of 25A continuously (not very common), then a 45Ah battery would provide approximately 108 minutes of runtime, or about an hour and 3/4, before you have to recharge. How long a ride time have you gotten up to this point?



If it is instead 45A, then we don't know it's capacity (Ah). The label is not sufficently visible, only the "lithium moto" which is almost certainly this company:

You should make certain of both it's Ah and it's A rating, at least whatever is on the label itself.


Either way, I'd recommend recharging it to see what happens. Depending on the charger current rate, it could take quite a while to recharge it. (many chargers are only 2 or 3A, and a 45Ah battery will take at least a whole day to recharge (24+ hours, not including balancing).
Hi Amberwolf, here are the answers to your questions:

When the controller is turned on, the red light on the throttle NEVER goes out.

The green “high” light also always lights up when I turn on the controller. I have discovered that if I move the throttle lever VERY slowly, I can slow down the sequence of events of the shut down. It still happens in less than a second, but now it’s slow enough for me to document it accurately:

the red light dims
the yellow light comes on and the green light goes off simultaneously.
the power kicks off
the green light comes back on and the yellow light goes off simultaneously
the red light goes back to full bright
It’s ready to repeat this cycle again

Concerning the measurement of voltage, any time a check the voltage I do it two ways and I get the same reading. The first is with the battery connected and the controller off. The second is with the battery disconnected. When I turn the controller on, voltage drops two tenths of a volt.

Concerning recharging the battery, have done this twice. The first time was right after it stopped working. This was when the initial charge of 45.7 went down to 42.7. I charged it overnight, hoping to bring it back up to 45.7, but it only charged to 43.5, which matched the voltage on the chargers display. I still had the same problem after this charge.
Then I did the thing where I ran the charge down to 37.6 volts, hoping this might recalibrate the controller to sense a 36 volt battery, to no avail. So I charged it that afternoon. I was working out in the garage that day, keeping my eye on the charger because I wanted to see ASAP if this charge might yield any positive results. When the green light came on the charger, indicating the charge was done, I pulled it off and checked the voltage. The voltage at the battery was 41.9. The display on the charger had said 43.5. I’m guessing it didn’t get all the way up to 43.5 because I didn’t let it do the balance charge that you mentioned. I feel it’s important to say that the instructions that came with this charger were an indecipherable Chinese translation that was so bad I had to call the battery guy to ask him how to use the charger. He told me I could just plug it in and forget it, it would not overcharge. Hopefully this is true, for future reference. I’ve included a picture of the charger and it’s specifications.
Anyway, I still have the same problem after this charge.

Concerning your questions about the battery, the receipt says it is a 45 amp hour battery. I wrote it approximately 15 minutes on flat and level streets the first day when it worked, and 15 minutes the second day when it finally stopped working. So nowhere near the amount of time or workload you indicate would be needed to exhaust this battery.

Thanks for your patience with this long answer. Hopefully it is enlightening in some respect.
 

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Reading the information posted on their website, it appears there is no BMS in your pack (they say a BMS is not needed for this type of battery chemistry). Can you confirm?
I have texted the battery maker and asked him if the battery has a BMS. I also asked him for other specifics on the battery such as how many cells and what type of cells and any other information he could give me to possibly help out with this situation. I had to be very diplomatic as I don’t want him to think I’m blaming everything on him just yet. I also asked him if there’s a way to troubleshoot this battery via a bench test.
 
Reading the information posted on their website, it appears there is no BMS in your pack (they say a BMS is not needed for this type of battery chemistry). Can you confirm?
The battery maker says no bms in the battery. He is stymied by the problem and is saying it’s the controller, that he’s had this problem before. But he’s also hedging. I told him politely that my forum friends have suggested a loose internal connection or weak cell. He gave me permission to open the case (riveted shut) without voiding his warranty and inspect for these issues. He even asked if I have a good multimeter, which I do. He did not answer if there’s a way to bench test it for a diagnosis. But I guess that’s ok, I’ll find out soon enough.
 
The battery maker says no bms in the battery. He is stymied by the problem and is saying it’s the controller, that he’s had this problem before. But he’s also hedging. I told him politely that my forum friends have suggested a loose internal connection or weak cell. He gave me permission to open the case (riveted shut) without voiding his warranty and inspect for these issues. He even asked if I have a good multimeter, which I do. He did not answer if there’s a way to bench test it for a diagnosis. But I guess that’s ok, I’ll find out soon enough.
I just opened it up and found a couple of jumper straps completely melted apart. Apparently because I’m using it on its side the cells shifted, leaned forward and touch touched both the negative terminal post and the positive terminal post. I have texted him with these pictures and this information. Should be interesting how he responds. He gave me permission to use it on its side…
 

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WOW! Good find! Wonder what that board it if it isn't a BMS.
Couldn’t have found it without the direction and support of all you guys. I’m very thankful for that. I feel like a weight has been removed from my shoulders and we’re on track to get this resolved and fixed.
I wonder what that board is too… but he probably won’t tell me. He only answers the questions he wants to answer.
I’ll keep everyone updated as this unfolds.
Thanks again.
 
I withdraw my earlier comment about your builder. That looks like a piece of junk for a battery, THe cells are glued together and all that protects against a cell-to-cell short circuit is the layer of PVC shrinkwrap on each cell, Some cells appear to have already come loose and torn the thin buss metal, Vibration will wear away the shrink wrap soon enough,
 
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