Problems with buying from Brett White at ebike.biz. All lies

[solarbbq2003]

317537 who is this ? which charger was it you wanted.
I know i'm causing some grief with time frames if i could solve this quickly I would,

 

[The Stig]

317537 who is this ? which charger was it you wanted.
I know i'm causing some grief with time frames if i could solve this quickly I would,

Maybe if you spent less time drawing pictures and posting them in the "Air cooling my X5" thread and updating your website you could get my controller to me!! I was supposed to get it in November 08, a little after my purchase and you've assured me regularly ever since that it will come next week!

Maybe I should start posting my complaints to you whenever and wherever you post.

Get your act together, even GoldenMotors seems to be trying to improve which moves you to Number 1 spot as the forums worst e-bike vendor.

http://www.endless-sphere.com/forums/viewtopic.php?f=2&t=9791&p=153975#p153705
http://www.endless-sphere.com/forums/viewtopic.php?f=2&t=9791&start=45#p153339
http://www.endless-sphere.com/forums/viewtopic.php?f=3&t=8562&p=152969#p152969

 

[DSX]

Hi -Iam new to posting on this site but share the same problem as those above I bought from Brett....you know the drill... after at least 3 months of emails I got really frustrated but managed to call Brett one night and after a bit of talking the kit was here 10 days later. (I must be lucky). I didn't nut off at him but explained my predicament - no kit & a lotta my cash up front. I think my order (GL-2 kit) was easy to fulfill at the time.

The carton arrived in a bit of a mess & the charger was was missing which delayed my ebike commuting even more.
After a "learned experience" (and a sprained thumb) everything wired up OK & I'm rolling. Have had to source a 48V charger from the local Crystalyte Dealer. Had to pay a bit more... but you get what you pay for in this world. As I had previously bought some other bits I got a better deal on the charger.

I considered LIFePO4 from Brett but after my experience & reading this forum - I ordered a Ping... (many thanks for your great reviews here Dogman).

I'm still chasing Brett on the original charger - seems impossible to call him now - I've tried many times.

Brett has pretty good prices outside China & possibly the US (for those here in Australasia) and I guess this is a major attraction for us newbies.

 

[Kurt]

I'm trying to solve this backlog in particular the bmc and lithium orders, I'll try sell off some stock of x5 and other crystalyte motors via ebay, might be able to solve things in a reasonable time frame if I can sell off some of the stock quickly.

With comments like this I think he has a serious financial problem and not a time problem. If this is the case it would have been better for him to admit this rather than leading people up the wrong path. No matter how good a guy some one is. Money can bring out the worst in people.

My advice is Just be honest even if its bad very bad news explain your situation lay it on the table HONESTLY with honest communication you might be surprised at how forgiving people are. It's the people you sell to that makes your business strong not your products you sell. Look after the relationship with them as public image is everything.

Hope it all works out in the end.

Kurt.

 

[leamcorp]

I might be out of line but why is he still on this board??? It seems like everyone is trying to be nice... to a guy who is nothing but a crook. A guy, who had a good rep at some point but utilized that rep to rip off fellow board members.

He took other peoples money and still trying to come up with bullsh*t. And he is still selling and participating on this board like nothing happened. And no one on other thread bring this up - like it didn't happen. If I was ripped off, I would hound everyone of his thread so that other people will know what he did.

I'm sorry that he lost his stock in China but what does that have to do with your money. Its a business - Get a loan like every other business and refund or fullfill your end of the bargain.

Again, I maybe out of line but I'll say it again, he's a crook - plain and simple. Don't be shy about confronting him in other threads (make sure you apology for hijacking OP's thread), I think people will understand given the circumstances.

 

[greg]

Hi,

Well I put in an order for a kit through Brett ~3 weeks ago, just a few days before I saw this thread.

Brett has spent quite a bit of time educating me via email. I must admit he hasn't got back to me in last couple of days re status so I am starting to freak out a little...

So for the moment its innocent until proven guilty for me, & I'm gunning for him to come through.

Cheers
Greg, Australia

 

[ElectricEd]

Hi,

Well I put in an order for a kit through Brett ~3 weeks ago, just a few days before I saw this thread.

Brett has spent quite a bit of time educating me via email. I must admit he hasn't got back to me in last couple of days re status so I am starting to freak out a little...

So for the moment its innocent until proven guilty for me, & I'm gunning for him to come through.

Cheers
Greg, Australia

Oh well, s-it happens! Damned bad luck for you. My commisserations.
Prepare yourself for another 6-8 months+ of frustrations. Hair follicles will reach escape velocity, premature greying will occur and you'll find yourself grinding your teeth in the middle of the night. (Get a mouth guard).
Keep banging away at him with calls and emails. Automate it if possible so that you don't grit your teeth every time. Its the squeaky hinge that gets the oil. You'll realise that it really is possible for someone to live in a LaLa land of denial and future perjoritives. Terms like "not the full bob" and "sandwich short of a picnic" probably apply here.
PM me if you'd like to quote my case number with Consumer Affairs NSW when eventually you have to go that way.

 

[lame]

I contacted Consumer Affairs this morning, I have finally come to the realization that I will never get my stuff or a refund from Brett.

 

[greg]

I think (not sure) next step would be to take him to a Tribunal hearing? http://esd.cttt.nsw.gov.au/Application/Default.aspx

Beyond this I guess take him to court?

 

[317537]

Hey Brett I sent you a PM with some details. Please check.


I have no idea how difficult it is for some , but try achieve a positive outcome here.

I do hope things get sorted out for everyone.

I think I need to enjoy today.

 

[greg]

I've heard nothing from him since a couple of days before my "Sat May 02, 2009 11:13 am" post above. No returned phone calls, no returned emails, no returned PM's. I was getting great responses leading up to my order, quite good responses up until around the time the delivery was due, then since then absolute silence. I actually hope the guy is OK...he could have been hit by a bus for all I know.

 

[The Stig]

For most of us there is no positive outcome. There is no way get my months of wasted time back. The least we can do is make sure there is justice and that this happens to as few people as possible!

 

[lame]

I've also had none of my emails/sms/pm answered for about a week either.

 

[The Stig]

Honestly I'll feel bad if he ends up in jail... if he ends up broken. Not where I want a fellow ebiker to end up.

Ideally he would catch up with his business and then surpass it becoming ebike distributor giant!.... Too bad that will never happen because he'd be forced to respect AND listen to us cussssstomers! :? :? :? :? :? :? :? (Brett there was some sarcasm in there, I'm sorry, but please listen to us.)

 

[317537]

I was getting great responses leading up to my order, quite good responses up until around the time the delivery was due, then since then absolute silence. I actually hope the guy is OK...he could have been hit by a bus for all I know.

Yes I think this is what I enjoyed the most about my experience at first and yes I feel something was wrong the last time I ordered.

Strangest feeling came across me you know.

PS:

Just a reminder, if anyone of you people get some resoulution or outcome or even communication with him please keep us posted. Thank you.

 

[John in CR]

We need to all stop giving this guy the benefit of the doubt. If he is providing great service before the sale, and nothing but silence after money changes hands, and this has happened as recently as the last couple of weeks, then I'm sorry but the guy is just a scam artist. As someone asked earlier, how can someone blatantly ripping people off in the ebike business be welcome as a participant in these forums?

John

 

[317537]

Well my experience was he went on vacation over xmas when I ordered two controllers and got a little worried as it was my first order.

Brett said 2 weeks which tuned into 2 mths. When he got back I received my two ordered controllers in near perfect condition. I had some issues because I was tired and thought both controllers were DOA. One of the controllers had some frayed wires coming from the throttle leads.

I didn't expect 2 perfect controllers at the price I paid. Despite my uncertainty. I originally reported the controllers as DOA to Brett via Email after the sale and he was more than willing to replace both regardless of my uncertainty. Whether I would be waiting for 6mths for a replacement is another story. But no he didn't cut me off after money was exchanged. I saw no definitive occurrence that suggest he does this because he wants to steal my money and would truly believe he has transport, email overload, and ordering issues.

Regardless of the reasoning, these delays need to be dealt with.

Brett lists the most reasonable prices for the same gear other ebike companies sell, My guess is the quality is the same with the cheaper items around the board.

Brett's style of ebike business allows room for the tinkerers that don't mind cleaning up a few issues to save quite a bit of money. I also see parts on his site that are very hard to get hold of here in OZ or anywhere. These contacts he keeps in china are important to us that resume a conservative approach to Ebiking.

There is community that repair old school bikes and parts are hard to get. Without these old school Ebike parts Id have a pile of junk sitting in my yard.

Some of you have paid a lot more cash than I have and have a lot more to worry about.

I WANT MY CHARGER.

This experience has encouraged quite a bit of self reliance in me so this has been positive for me in some ways.

My bad boy chargers have come a long way. I'm using 3X 1 amp 44v transformers as well and they full rectify to 60 volts. Draw 3 amps on initial charge and slowly drop to 300 ma when full capacity is achieved.

I fell asleep last night during a 48v charge and the batts were sitting at 14.5v in the morning and still charging, no gassing either. I put a 12v 1am sla smart charger on to each batt to see is I had achived full capacity and the batts were chockers full of power and the charger went in to float with in seconds. The bike flew out of my drive way this morning and came back after a 20km 14km ride with 12.9v over each sla terminal after no rest. Even the 12v 1 amp smart charger cant pack the energy as tight that this home brew charger.

The variable current on the new design is optimal and the capacity @ 300ma achieved on the very last leg of charging is unrivaled. I seems to charge fast enough to do short trips and if left alone for long enough totally finishes the job. Maybe if I had left this bad boy on for 2 days I might start drying the cells out.


IMO these bad boy chargers if done correct would work very very well on a lithium pack with a good charge balance BMS board protecting the cells and in fact when I get my lithium pack and BMS board one of these years I will not be using the standard chargers that come with them. I will build my own,

I need one more transformer to get more current when batt voltage is near the top end and a switch that limits the initial charge by 4 volts when optimal voltage is achieved. I was thinking of burning some watts with a dpdt relay, series 4v zener drop across the relay and resistor to burn excess power. When I finished this thing I will post my schematics and components.

 

[solarbbq2003]

leslie 317537 I'll read your pm is a mo and get that charger out asap, yes i'm having a real problem getting gear out in reasonable time frames, and I see alot of very pissed off people waiting trying for refunds etc, I've got no intention of ripping anyone off, some financial problems yes part of the cause for delays, apart from that the usual issues with suppliers which also are playing a role. stig the 12 fet controller are currently getting the 4310 fets installed that wont be much longer, it looks like I have bitten off a bit more than I can chew, and causing alot of people considerable headaches. I understand your sentiments I would feel exactly the same if I had to wait a long period for an order. My intentions are certainly to catch up and get this mess sorted out, but I cant do it overnight.

 

[espanolvida]

* I was his workman in China,My name is Emil (makano@qq.com),my boss Brett White is a good boss, Sometimes he is bossy, but it's ok for me.
* Only one thing i am not happy with , it's that he not only delays paying wages but also makes reduction of wages.He told many times that “prospects are bright,the road has twists and turns”，,i believe him on that. Thank him to bring me good feeling, while i also was under a great tension.
* My salary is 489.AUD per month,i pay my own rent for living room and meal & accomodation,i use my own laptop,my own camera etc for work.Qihua Shen was his previous worker before me.I do not know what's happened between them.But Brett told me Shen was a good man also,just Give a dog a bad name and hang him.
* For my work, i contact suppliers (big or small),sometimes suppliers are very hard to contact, because the order is too small,Brett forced me to ask for a very low price from suppliers.Most of them are sick of so many asking. I was very careful when asking them questions for product.But they are also some good suppliers,because we show them good future ,maybe it's a myth or hook,but they stil willing to sell products to us.Also we have some ruined suppliers.I put every info of supplier on a list(their webs,their emails,their phone numbers),and Brett can contact them himself.
* For freight: if you have boxes sent overseas now and then，it's not hard to get a 50% diccount from EMS,you have to sign a contract with EMS.That's why we can supply all around world for you.
* He asked me did not come here to say any words,because it's bad for his business. I tell you guys that everthing is ok with him. Just buy from him,you will not regret. http://ebike.biz/ is a good site.
* I hope i can help all of you to make things easier.Brett asked me to calm down all of you,in case his business will be bad. Ithink my duty is done.
* That is the best thing i can do, Good lucks!

 

[espanolvida]

Email From Brett White(solarbbq@hotmail.com / www.ebike.biz)
01."I might remind you that you signed a working agreement with me, in you have signed that stock and other items belong to me.” (Yes,i sianed a working agreement with my boss Brett White,it says very clearly that pay is 489AUD per month.我和老外签订过一个协议，工资写得很清楚是2500RMB一个月，可是他发工资很少即时的，而且有时侯为了保持生意运作，我自己要垫钱进去。)
02.At the moment you are effectively keeping my stock and not allowing me access to my stock or my business.（Actually ,he stops to send any fund to run business,it's him who stops his own business. He is just a lier!!!他说我是为了阻止他的生意，神经，天大的混蛋，我是为他打工的，为什么要那么做，生意好了，我可以及时得到我的工资，他还说会有年底奖金等，那不是更好么？我是个很通情达理的人，问题是他自己克扣我的工资而且老是拖延，他要把我的工资当做生意的运行成本。以前我是一直听他的，只要生意好，迟一点没关系，我十分感谢他２年来的信任，可是，他这样做，这样说，他真是太混蛋了，什么事情都是他有道理！！）
03.At the moment you have effectively stolen my stock as I do not have access to it or to the office.
i believe you are behaving as a thief would behave, you've taken things which do not belong to you, they belong to me but I cannot get access to them as you refuse to hand over the stock or the keys.
(Man, i have to tell you again,it's your problem!!!!You may be cruel to me, but I will remain righteous. How could you name me as a thief?????? Why not you are a bloody bossy fool !!!他老是说我要他得什么货，混蛋，我拿这一堆废铁有什么用？我只是想要回我得工资！！！我不想再给你垫钱了！他以前得员工沈棋华得矛盾，现在还没解决呢，我不知道他们2个为什么这样子，我想或许他欺人太甚了，以用我们得妥协和忠诚，告诉你，我们不是好欺负的！！）

04 .We both know that court is a waste of time,I prefer to avoid it.（I do not think you can win if by court,do not scare me by that kind of shit, we have good law and good laywer here. We have justice here. You try to avoid it? I would like to make laysuit on you! Don't not take my tendency towards compromise as my weakness!!! I will not compromise any more!!老外说要告我 ，混蛋，谁告谁啊，总不把员工当人看，一次次地妥协他，他还当我软弱了！！我已经联系好的律师事务所，咨询过一些法律事务，来好了，我等不及快点结束！！）
05.You leave me no choice now, I really hope that you karma is a part of your taoist religion,
you treat others badly and it comes back to you, i'm sure all the customers will also be very happy with you .
(You leave me no choice now, i have visited law firm ,was told that: if you do not pay me soon,i have the right to get part of stock. Karma?? it's your Karma,lier!Why it's always others' Karma ,not yours??? It's nothing to do with religion,man.Why not tell others that how you treat your employee,while you awlays threaten me with customer's hapiness and cut/delay/use my pay? I hope all customers will know the truth.他很会利用中国人的弱点，让中国人自己争斗，让他得利，他老觉得人家给他勤耕工作是天经地义的，而他一点都不会考虑人家的感受，他很现实，不会站在他人角度想问题。给他做了2年来，我深有感受，每次发工资不是托就是欠，而且发工资了总叫我先把工资垫上去运营生意。这种人，我已经没话说了。如果你告诉他你的宗教，他还会利用你的弱点，用宗教什么报应啊来吓唬你，其实他应该遭受报应才是！！为什么什么事情都是他有道理呢？？）
06.There is very little difference between what you are doing to me and what shen did to me,
He now works in a factory, I bet he hates it, good luck in finding a job with a boss like me and a wage like a gave you.
（Bossy ,to tell you the truth, there is a big difference between me and Qihua Shen. He stolen your stocks ,as you told me. But i really do not know why you two had conflict. You told me he's good man,you also told me he's stolen your stocks. I will not comment on that ,since i do not know how he is,i will also not steal !!!!!!. You think that you gave me good wage which is normal,but you did not tell that i have use my own laptop,my own camera ,my own rent for room etc .You always tell that i want to stop your business and steal your stock? frock you!我只是想要回我的工资！他和他以前的员工沈棋华的矛盾，我不便评论。他说我也想要拿走他的废铁，混蛋！！！）
07.I'll never return to your shit country with your shit lying dirty greedy people, I never want to return to your country, its a mess, based on greed and money is god, good luck with your god of money and your future life.
（China is a shit country? No, it's all your problem. Greedy? I need my pay as contract, am i greedy??? Lying? who is lying? I think most Australian are very good and nice, not same like you.）
08.Think of me when karma comes to visit you.(No comment on it.我真是无语了 ，怎么会碰见这种人？快点结束吧，老天，发工资过来，把废铁拖走吧！)

 

[marshy]

I'm trying to solve this backlog in particular the bmc and lithium orders, I'll try sell off some stock of x5 and other crystalyte motors via ebay, might be able to solve things in a reasonable time frame if I can sell off some of the stock quickly.

Brett, did you actually liquidate any stock on eBay? You really need to do so, pay your guy in China and get our orders delivered. I've been waiting more than 7 months now, this whole situation is truly evil.

 

[The Stig]

If we can believe any of this... theres nothing really establishing credibility so far. And we can never really assume anything Brett says is 100% accurate. If any of this is actually true it looks like hes run himself into the ground. Shame.

 

[ElectricEd]

If we can believe any of this... theres nothing really establishing credibility so far. And we can never really assume anything Brett says is 100% accurate. If any of this is actually true it looks like hes run himself into the ground. Shame.

Most likely. If I trawl back through all the replies from Brett regarding delivery I find terms like:
Will probably...
Try to...
Might get...
Some time in the next week...
In a couple of weeks...

Never anything in the definite!

So thinking of payments to his employee over there in China I would lay short odds on that rather than paying, he is leading him on with:
Will probably...
Try to...
Might get...
Some time in the next week...
In a couple of weeks...

It's no wonder that his worker over there in China is just a little bit pissed off!
Brett only has himself to blame if his business is on the skids.

 

[espanolvida]

Brett, If i take your stocks, you have the right to kill me.
If you do not send me pay,i have the right to kill you!!!!!!!!!!!!!!!!
Your stocks are safe here.
Just send me the pay!
Now you have a big excuse for customers that problem came from me, but actually ,it's all from you!!!!!!!!!!!!!!!
I also have no time to talk with you more!!!

 

[icecube57]

Youve just been served!