jonton
1 µW
- Joined
- Jan 3, 2023
- Messages
- 4
I thought I'd share a positive experience I've recently had with Fazua.
It all started when I saw an unused frame and fork set for a Focus Paralane2 for sale at a very good price. It was the right size and carbon, so I was intrigued whether I could buy a donor bike with a Fazua unit and build it up myself. After a month or two going down the rabbit hole of searching for components I had a cheap donor and set about disassembling it.
Unfortunately the wiring connectors at the bottom bracket transmission were set in quite tightly and when I pulled out the plug to the remote on the handlebars, one of the pins in the socket snapped off. (See picture). "Uhg", I thought, "that's going to be expensive." I expected that I'd have to get another transmission, which are expensive to find as replacements. So after a month or so of inaction and feeling sorry for myself I finally decided to contacted the support at Fazua. I pleaded stupidity and asking for help. They got right back to me the next day and explained that I could use the other black socket on the transmission, which is normally used for the optional lighting connector, to plug in the remote.
Which I did and the bike started up first time, allowed me to update the firmware and I was away. Amazing.
It was a great experience at customer care and the bike is amazing. Just the right level of assistance and still beautiful to ride without the motor clipped in.
It all started when I saw an unused frame and fork set for a Focus Paralane2 for sale at a very good price. It was the right size and carbon, so I was intrigued whether I could buy a donor bike with a Fazua unit and build it up myself. After a month or two going down the rabbit hole of searching for components I had a cheap donor and set about disassembling it.
Unfortunately the wiring connectors at the bottom bracket transmission were set in quite tightly and when I pulled out the plug to the remote on the handlebars, one of the pins in the socket snapped off. (See picture). "Uhg", I thought, "that's going to be expensive." I expected that I'd have to get another transmission, which are expensive to find as replacements. So after a month or so of inaction and feeling sorry for myself I finally decided to contacted the support at Fazua. I pleaded stupidity and asking for help. They got right back to me the next day and explained that I could use the other black socket on the transmission, which is normally used for the optional lighting connector, to plug in the remote.
Which I did and the bike started up first time, allowed me to update the firmware and I was away. Amazing.
It was a great experience at customer care and the bike is amazing. Just the right level of assistance and still beautiful to ride without the motor clipped in.