Hello!
This is the official support team of the ENGWE brand!
Recently, we have discovered that other brands on the market have had
battery safety accidents. As a conscientious environmental protection
enterprise, we are also always paying attention to safety issues in
the industry. For this reason, we have organized internal technical
experts and supply chain partners to conduct detailed inspections on
the products currently sold within the company. The final analysis
results are:
A small number of our battery packs may have safety hazards. Because
of extreme reasons such as excessive temperatures in some areas, the
battery temperature rises too quickly and the battery will overheat.
Long-term overheating may cause internal short circuits in the
battery.
Although the probability of this possibility is very low, we are a
conscientious enterprise, so we notify our loyal customers now to
cooperate with us to confirm whether your battery may have hidden
dangers.
Even if there is a one in ten thousand possibility, we will provide a solution.
For your safety, please suspend the use of your battery and store it
in a safe area after receiving our notification. And check the
attached pictures and take a photo of the label picture corresponding
to your battery for us to verify the situation.
If there is no problem with your battery, we will give you a reply
after receiving your label picture.
If we confirm that your battery may have a one in ten thousand hidden
danger, we hope that you can solve the problem according to our
following instructions:
Please contact the local institution that can destroy the battery to
verify the destruction price and destroy it as soon as possible.
Please provide the institution's destruction documents, pictures and
video evidence and receipt.
If you cannot contact the local professional institution, please tell
us your current address and we will do our best to solve the problem
for you.
At the same time, we are already expediting the production of a batch
of high-quality batteries, so please reply to us in time after
receiving the email so that we can confirm whether your battery has
safety hazards in time. If your battery has hidden dangers, we can
assist you in destroying and reissuing the battery in time.
Please believe and support our work as an environmental protection
industry & conscientious enterprise. We also hope to enable all
customers to have a high-quality product.
Finally, we sincerely ask you not to publicize this matter, because at
present this is just a hidden danger that we think may exist, and it
has not really happened; it is just to prevent the one in ten thousand
hidden dangers and protect your maximum rights as a consumer.
And we don't want everyone to lose confidence in the environmental
protection industry, thank you!
Please feel free to contact us if you need any help. We will bring you
a satisfactory solution.
Thank you in advance!
Have a nice day!
Best regards,
Engwe Support
Contact us:
+33 805980036(EU French) Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,
+39 800776809 (EU English)Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,
+1 8442007117(US English)Hours: 9 AM - 6 PM (PST-8 Time),Mon - Fri