I haven't measured the preload on the spring, just the sags. I agree that it likely needs a rebuild, because pretty much any issue in there will also manifest as it being too soft, like not enough pressure, not enough damping etc. I have another one ordered that should be coming to me soon, I'll see how it compares and will have a spare to give out for service so that I have something to ride on.It sounds like you have too soft rear spring with that 24mm static sag, do you know how much preload?
But the shock likely needs a rebuild too
I think I have changed springs 4 times, and it is still too soft..
speaking of...

I still can't get over how nice it is to jump off of my commuter bike and onto this thing. I rotated the bars to the +2 position (to the front), let out a bit of pressure from the front tyre and added half a turn of preload in the rear. It's not exactly the most comfortable (as I'd prefer the bars neutral but mounted 2cm forward) but at least it turns now.