Dear IdleUp, if you want to post that you bought an ebike, and you are very happy with it because of X, Y and Z...you are welcome here. However, your original post looks and sounds like and ad. That's actually not a problem, but...it does immediately put the ES members here in a defensive and skeptical attitude.
Due to my unique position in the industry, I can publicly state that the three biggest retailers of Bafang mid drive kits in North America these last 12 months have been Luna Cycles, Lectric Cycles, and em3ev. By most accounts, they all three have a reputation for good customer service.
Sooo...the fact you love your new ebike requires no explanation, we get it. However....your continued bashing of Luna is very questionable. If you had NOT said anything negative about Luna, then the moderators (under the rules of this forum) would have reason to moderate anyone who posts negative things about Lectric, or moderate pro-Luna posts. However, YOU opened the door.
Now, you have a second post about how great the customer service from Lectric Cycles is. And yet...this post talks about how great the customer service is, and also that posts talks about the specifics of the product you bought. There is no difference in the subject matter between the two, other than this thread has become contentious. In fact, the second post in this thread is amberwolf asking if the two threads should be merged, and later asks why you haven't responded to that question.
Now, Lectric Cycles has been linking to your other ES thread on their website (which also sounds like an ad), and you have added "Mike" to the title. Is that so the readers can sort through this thread and the other threads that Lectric Cycles will be posting here? (a shill strategy called shotgun posting, where you salt Google results with multiple "happy customer" threads). I was on Lectric Cycles website to verify price claims in this thread, and you know what? you show a color display, and yet they are not listed in the Lectric Giant Stance features list, and the color display is not in their available accessories list...even though the black and white display IS listed.
I was the first poster in this thread that implied we should give you a chance, but your behaviour is not helping. At the time that you posted you bought a turn-key bike from Lectric Cycles, LUNA DID NOT SELL TURN KEY BIKES. And yet, you felt it was VERY IMPORTANT to mention why you didn't use Luna, but....for some reason you didn't even mention em3ev. I've bought products from em3ev, and they have great customer service too. You never once mention how much better Lectric is over em3ev...only Luna.
Your first post indicates that you are a smart guy, so...you have to realize how this looks, right?