Newbie here so please be gentle ....
Converted my very standard road bike with the TSDZ2 and battery from pswpower around 6 weeks ago and delighted with the results.
But has got progressively noisier until now it is an embarrasment to ride...
The noise is only present when the motor is giving power -- when free wheeling or e.g. +25km it immediately stops ..
It is a howling grinding sound like metal against metal.
pswpower have offered to replace the part that is broken so I stripped the motor down today expecting to find loads of damaged parts and iron filings only to find ... nothing..

I haven't got a circlip pliers large enough to get the main cover plate off to see the large gear wheel/ sprag clutch but the motor, blue gear etc etc look all very clean and in good condition -- have only done 450kms on it.
My question is does anyone have an idea what is the source of the noise -- I suspect the "big gear" http://www.pswpower.com/ven.php?cargo.2017-2s-mact or the "blue gear" clutches but have no experience of this to know for sure?
here is a short vid with the noise .. it stops as soon as the pedalling stops
https://www.dropbox.com/s/th0ed975f6qbfls/noise.mp4?dl=0
Any advice gratefully accepted..
Thanks